Troubleshooting sign in and password reset issues in inca

Troubleshooting sign in and password reset issues in inca

1) Sign in troubleshooting

Quick checks

  1. Confirm your email address is typed correctly.
  2. Try signing in with a private or incognito window.
  3. Try a different browser or device.

Browser fixes

  1. Clear cache and cookies for the inca site, then try again.
  2. Disable browser extensions temporarily (ad blockers, privacy tools, etc.).
  3. Update your browser to the latest version.

Network issues

  1. Try a different network (for example, switch from Wi-Fi to your mobile/cellular hotspot).
  2. If you are on a work or school network, your organization may have stricter firewall or filtering rules. In that case:
    1. Try signing in on a separate network
    2. Or ask your IT team to allow access to the inca site and related services
  3. In some regions or on some networks with very restrictive policies, sign in may fail due to filtering or blocked traffic. If you suspect this:
    1. Try using VPN
  1. If you recently changed your password, make sure you are using the most recent password.
  2. If you get repeated errors after multiple attempts, use the password reset flow if needed.
If none of the above works, collect any error messages shown on screen, and the email you used to sign in, then contact support along with any helpful screenshots or screen recordings.

2) Password reset troubleshooting

Reset your password here: https://auth.nexxt.in/forgot
If you requested a password reset but did not receive the email, check the following.
  1. Look in Spam, Junk, and Trash/Deleted folders.
  2. Search your inbox for the subject: Reset your password for inca
  3. The sender name will appear as: inca team
  4. Wait a few minutes and then try requesting the reset again (sometimes mail delivery is delayed).

Company email filters

If you use a work email account, your organization may automatically filter or quarantine password reset emails.
Check with your IT team to confirm our emails are not being blocked, quarantined, or auto-filtered.

Other common mistakes

  1. Make sure you requested the reset for the correct email address.
  2. Open the most recent reset email and use that link. Only the most recent link generated is valid.

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