How to enable Multi-Turn probing in Open Ended Questions?
Multi-Turn Probing
In the Question Builder, click Conversation Settings and toggle on/enable Smartprobe.
In the Question Builder, click Conversation Settings and toggle on/enable Smartprobe.
Then, toggle on/enable Multi-Turn Probing when you want to add multiple probing in a single open end question. Multi-turn probing allows you have to back-and-forth conversations up to 10 rounds.
When the multi-turn is enabled, use the dropdown button to specify how many rounds of probing you would like (minimum of two, maximum of 10) after the Prime Question.
We recommend enabling 2-3 rounds of probing for most use cases and we strongly advise providing Research Context in order to guide the conversational flow and objectives.
Here is an example dialogue with three rounds of probing:
A quick Participant Experience using Multi-turn Probing
A quick Participant Experience using Multi-turn Probing with additional Research Context
Sample Research Context: We want to understand the daily concerns when people are commuting to work. What emotions or feelings do they have and how does this make them feel about going back to the actual office setup vs work from home setup.
A quick Participant Experience using Multi-turn Probing with additional Research Context
Sample Research Context: We want to understand the daily concerns when people are commuting to work. What emotions or feelings do they have and how does this make them feel about going back to the actual office setup vs work from home setup.
Note: Currently usage of Multi-Turn Probing combined with Conversational Targets requires custom setup. Please contact support@nexxt.in to enable this.
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