How are SmartCoding credits used?
SmartCoding credits are now measured in number of characters analyzed, instead of number of verbatims. Specifically, existing SmartCoding credits have been multiplied by 100x to reflect the usage of number of characters instead of number of verbatims.
For inca Conversational AI Insight Platform users:
- SmartCoding will now need to be triggered manually by users on the dashboard, once the project has closed. Users will then need to wait several minutes for the results to appear. This workflow change ensures that users can make the most of their SmartCoding credits, and have full control over when they are used.
- SmartCoding credits are consumed when a user initializes SmartCoding for any open-ended question after the project completion, and are also tallied on the management stats page. We do NOT yet have an interface to see credit usage across projects. It is only available on individual project dashboards for now.
- For every unused project credit available, clients’ SmartCoding credits will be increased by 600,000 characters, to reflect the number of SmartCoding credits allocated to the project. The credits are pooled across the remaining projects (AND SmartCoding Credits from any inca SmartCoding License, if applicable).
For inca SmartCoding ONLY users:
- The only change applicable to users is you will see 100x of your previously available credits to reflect the usage of number of characters instead of number of verbatims.
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